Engineering Services Overview

Maximising ATM uptime with trusted engineering excellence

NoteMachine’s industry-leading engineering team ensures your ATMs operate with exceptional reliability and minimal downtime. With a nationwide network of 150 engineers with advanced diagnostic tools and exclusive access to OEM-standard hardware, we provide swift, efficient support that guarantees high ATM availability.

Why choose NoteMachine’s engineering services?

Proven expertise

operating a vast, efficient ATM network across the UK

Rapid response

handling 400+ daily callouts with minimal operational disruption

Exclusive spare parts

access to rare components via our TestLink partnership

Comprehensive on-site repairs

pre-equipped engineers resolve 90% of issues on the first visit

24/7 support

immediate assistance via our dedicated helpdesk

Advanced technology

real-time fault detection ensures swift issue resolution

Key performance metrics
- 99.5% ATM uptime – consistent availability for your customers
- 90% first-time fix rate – industry-leading efficiency in issue resolution
- 6-hour critical issue fixes – ensuring uninterrupted operations
- 7,000 parts dispatched monthly – supporting reliable ATM performance
Nationwide engineering expertise
- 150 field engineers – strategically located for rapid response
- 6-hour priority resolution – ensuring critical faults are resolved swiftly
- Real-time monitoring – live diagnostics ensure seamless ATM performance
Efficient spare parts management
- Exclusive OEM hardware – access to NCR, Wincor and Diebold parts
- Fast delivery – same-day dispatch through ByBox and Rico partnerships
- 7,000 monthly shipments – guaranteed availability of critical components
Reliable, proactive maintenance
- 90% first-time fix rate – minimising downtime and repeat visits
- Automated fault detection – real-time alerts for immediate action
- Streamlined cash replenishment – preventing ATMs from running out of cash
Customer-centric support
- 24/7 helpdesk – available year-round, including holidays
- Fast response times – calls are answered in an average of 12 seconds

Experience unmatched reliability with NoteMachine

By choosing NoteMachine, you’re partnering with a leader in ATM engineering services. Our in-house team, advanced technology and proactive maintenance approach ensure your ATM network delivers seamless, reliable service daily.