Frequently Asked Questions (FAQs)
Welcome to NoteMachine’s FAQ section, which is designed to provide quick and clear answers to common queries about our products and services. Contact our 24/7 customer service centre on 0800 068 9368 if you need further assistance.
General information
Who is NoteMachine?
NoteMachine is a leading ATM service provider, offering tailored solutions for retailers, financial institutions and businesses across the UK and Europe. As part of The Brink’s Company, we specialise in ATM deployment, cash management and innovative banking technologies like the B-POD banking pod.
Why choose NoteMachine?
- Nationwide coverage with 100+ engineers and a 24/7 service centre
- End-to-end ATM management, including cash replenishment and maintenance
- Proven reliability with industry-leading uptime and advanced anti-fraud measures
Retail services
What ATM options do you provide for retailers?
- Through-the-Wall ATMs – ideal for high-traffic locations
- Fully managed ATMs – complete service management
Self-Fill ATMs – suitable for businesses managing their cash
How does an ATM benefit my business?
- Boosts foot traffic and in-store spending
- Provides essential cash access for the local community
- Reported revenue increases of up to 25% after installation
What is ATM branding?
Customised designs for ATM surrounds, receipts and screens to align with your brand identity, enhancing visibility and customer engagement.
Financial institution services
What services do you offer to financial institutions?
- Full ATM estate management
- Innovative B-POD banking pods for underserved locations
- Advanced transaction processing and real-time monitoring
What is the B-POD?
A relocatable banking pod which offers cash withdrawals, deposits and balance services – perfect for expanding banking access in rural or urban areas.
How do you ensure ATM reliability?
- Nationwide engineering support and preventive maintenance
- Real-time monitoring and fault detection
- Consistent uptime of 99%
Switching suppliers
How can I switch to NoteMachine?
We handle the transition seamlessly, including:
- Decommissioning existing ATMs
- Installing and managing new NoteMachine ATMs
What are the benefits of switching to NoteMachine?
- Industry-leading uptime
- Proactive maintenance and 24/7 monitoring
- Exceptional customer service
Support & maintenance
What happens if my ATM has at fault?
- Our 24/7 helpdesk ensures rapid fault resolution
- 90% of issues are fixed on the first engineer visit, usually within six hours
How often are ATMs maintained?
Preventive maintenance schedules are tailored based on transaction volume and location needs, ensuring peak reliability.
How do I report an issue?
Call 0800 068 9368 for immediate assistance.
ATM features & technology
Does NoteMachine ATMs support deposits?
Yes, our ATMs offer:
- Bunch note deposits
- Coin counting
- Bag drop solutions for businesses
What security measures are in place?
- PCI-compliant hardware and software
- Advanced anti-fraud and anti-skimming technologies
- 24/7 real-time fraud monitoring
Can I access real-time data on my ATM?
Yes, we provide real-time insights into:
- Transaction volumes
- Fault monitoring
- Performance analytics
Technical & security
How do you prevent ATM fraud?
- Proprietary anti-fraud devices
- Collaboration with law enforcement
- Continuous updates to counter evolving threats
What happens during a software update?
Our team ensures seamless, remote, or on-site updates to keep your ATMs compliant and secure.
Support videos
Explore our Help – Videos section for troubleshooting guides on:
- RL5000 ATMs
- 9100 ATMs
- NCR 55/57 ATMs
Need further assistance?
For any additional questions, contact us at 0800 068 9368. Our team is available 24/7 to assist with your needs.
Locations
How to find us
Czech Republic
The Netherlands
United Kingdom