Hardware Maintenance

Maximised uptime and first-time fix rates

Delivering 99% hardware uptime.

NoteMachine ensures your ATM network remains operational, secure and efficient. With a nationwide team of 150+ engineers, advanced diagnostic tools and strict service level agreements (SLAs), we deliver 99% hardware uptime through comprehensive maintenance services. From preventive care to rapid fault resolution, we minimise disruptions and maximise performance.

Key benefits for your financial institution:

  • Unmatched reliability

    99% hardware uptime ensures ATMs are always available when needed.

  • Comprehensive maintenance

    Preventative care tailored to transaction volume and equipment history.

  • Downtime reduction

    Real-time diagnostics for faster issue identification, with 90% of faults resolved on the first visit.

  • Proactive care

    Preventive maintenance minimises unexpected disruptions.

  • Optimised efficiency

    Strategic stock locations ensure critical parts are available whilst efficient scheduling reduces network disruption.

  • Highly-trained engineers

    NoteMachine’s engineers undergo thorough training on individual parts and have multi-vendor expertise.

  • Well-equipped van kits

    Engineers carry diagnostics software and commonly required parts on their vehicles for high first-time fix rates.

  • Rapid response

    24/7 helpdesk support is provided for immediate assistance with any issues that may arise.

Brinks ATM refurbishment
  • Proven expertise

    Seamless upgrades for over 10,000 ATMs with minimal downtime for your customers.

  • Manufacturer-agnostic

    Expertise in servicing ATMs from all major manufacturers, ensuring seamless fleet-wide maintenance services.

  • Nationwide coverage

    150+ engineers provide rapid, consistent support across the UK for quick, effective fault resolution.

Key maintenance services

First-line maintenance

NoteMachine achieves high levels of ATM availability by focusing on high first-time fix rates and proactive care.

Our regional engineering teams ensure rapid response nationwide, carrying advanced tools and critical parts in their van kits to resolve most on-site issues. FLM services include fixing cash jams, receipt issues and out of paper faults. NoteMachine repairs all OEM or refurbished parts in-house to reduce costs and improve availability, seven days a week.

Second-line maintenance

NoteMachine’s second-line maintenance services ensure rapid resolution of complex ATM issues.

Our skilled technicians use effective diagnostic techniques to precisely identify ATM faults and errors. Preventative maintenance is carried out based on transaction volumes, resulting in long-term fixes and optimised ATM uptime. NoteMachine holds monthly service reviews to actively monitor faults for continuous improvement, discussing fault types and how to reduce them.

Windows 10 rollout expertise

NoteMachine provides seamless upgrades to the latest operating system releases.

Our teams have vast experience in transitioning ATMs to Windows 10 and have upgraded over 10,000 ATMs to Windows 10 in 12 months. Whether on-site or core replacements, our customised solutions can be tailored to your specific needs. Pre-loaded SSDs minimise downtime, ensuring a smooth and efficient upgrade process.

Security and risk management

NoteMachine complies to regulations including BSIA membership and adherence to standards like BS7872 and ISO9001. Safety protocols are deployed with engineers using Lone Worker Devices (LWDs) and covert vans for secure operations.

Inventory management system

Our inventory management system has been built from the ground up to optimise the processing and distribution of ATM modules and parts. NoteMachine engineers ensure they always have the right part for fast and efficient resolution.

Partner with NoteMachine for reliable ATM maintenance

With NoteMachine, you can access reliable, proactive maintenance solutions that minimise downtime and optimise performance. From regular inspections to advanced security protocols, we deliver the expertise and tools necessary to keep your ATMs operational, secure and efficient.

Contact us

Explore our ATM Managed Services

The Future of Banking

ATM Outsourcing

Hardware Maintenance

ATM Lifecycle & Parts Supply

Monitoring & Helpdesk

Cash Management

IMAC Services

Locations

How to find us

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Argentina
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Brasil
Fernando Mitidieri Director, Business Development (LATAM)
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Chile
Fernando Mitidieri Director, Business Development (LATAM)
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México
Fernando Mitidieri Director, Business Development (LATAM)
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Colombia
Fernando Mitidieri Director, Business Development (LATAM)
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Kuwait
Mehdi Ben Sabbah VP, Business Development (MEA)
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Jordan
Mehdi Ben Sabbah VP, Business Development (MEA)
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Morocco
Mehdi Ben Sabbah VP, Business Development (MEA)
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UAE
Mehdi Ben Sabbah VP, Business Development (MEA)
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Baltics
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Belgium
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Cyprus
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Czech Republic
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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France
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Greece
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Ireland
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Luxembourg
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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The Netherlands
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Romania
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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United Kingdom
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Philippines
Rajesh Mishra Director, Business Development (APAC)
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Indonesia
Rajesh Mishra Director, Business Development (APAC)
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Hong Kong
Rajesh Mishra Director, Business Development (APAC)
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Singapore
Rajesh Mishra Director, Business Development (APAC)
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Cambodia
Rajesh Mishra Director, Business Development (APAC)
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USA
Brett Koedam VP, Business Development (USA)
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