Continuous support for your ATMs.
NoteMachine provides round-the-clock helpdesk services and real-time monitoring to ensure your ATMs operate efficiently and with minimal downtime. Supporting a network of over 15,000 ATMs, our 24/7 service desk, proactive fault detection and automated ticketing system deliver 90% fault resolution within six hours, keeping your operations smooth and reliable.
Why choose NoteMachine’s monitoring and helpdesk services?
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24/7, comprehensive support
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Rapid response
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Operational efficiency
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Minimal downtime
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Nationwide coverage
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Real-time monitoring
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Automated ticketing
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Scalable capacity
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Customer-centric approach

Brink’s Insight Centre ensures a secure ATM environment
Brink’s Insight Centre is a secure, comprehensive ATM management portal, providing advanced analytics and real-time performance monitoring and management.
It enables remote management for secure updates and streamlined workflows, including incident management, fault monitoring and resolution, as well as a customer availability dashboard, always giving you full visibility of your ATM estate.
The NoteMachine advantage
97%
Calls answered first time by our helpdesk team
12 seconds
Average call response time
88%
First-time ATM fix rate by NoteMachine engineers
90%
Faults resolved within six hours
1,200
Managed ATMs during divestment
10-15%
Reported revenue boost for clients
Transform your ATM support today
With NoteMachine’s trusted support and monitoring services, you gain unmatched expertise and a dedicated team ready to optimise your ATM operations. Our commitment to proactive care ensures your network remains operational, enhancing customer satisfaction and business growth.
Contact us today to discover how we can elevate your ATM support experience.
Locations
How to find us

Czech Republic



The Netherlands



United Kingdom

