Monitoring & Helpdesk

Optimise ATM operations with 24/7 monitoring and support

Continuous support for your ATMs.

NoteMachine provides round-the-clock helpdesk services and real-time monitoring to ensure your ATMs operate efficiently and with minimal downtime. Supporting a network of over 15,000 ATMs, our 24/7 service desk, proactive fault detection and automated ticketing system deliver 90% fault resolution within six hours, keeping your operations smooth and reliable.

Why choose NoteMachine’s monitoring and helpdesk services?

  • 24/7, comprehensive support

  • Rapid response

  • Operational efficiency

  • Minimal downtime

  • Nationwide coverage

  • Real-time monitoring

  • Automated ticketing

  • Scalable capacity

  • Customer-centric approach

Brink’s Insight Centre ensures a secure ATM environment

Brink’s Insight Centre is a secure, comprehensive ATM management portal, providing advanced analytics and real-time performance monitoring and management.

It enables remote management for secure updates and streamlined workflows, including incident management, fault monitoring and resolution, as well as a customer availability dashboard, always giving you full visibility of your ATM estate.

The NoteMachine advantage

97%

Calls answered first time by our helpdesk team

12 seconds

Average call response time

88%

First-time ATM fix rate by NoteMachine engineers

90%

Faults resolved within six hours

1,200

Managed ATMs during divestment

10-15%

Reported revenue boost for clients

Transform your ATM support today

With NoteMachine’s trusted support and monitoring services, you gain unmatched expertise and a dedicated team ready to optimise your ATM operations. Our commitment to proactive care ensures your network remains operational, enhancing customer satisfaction and business growth.

Contact us today to discover how we can elevate your ATM support experience.

Contact us

Explore our ATM Managed Services

The Future of Banking

ATM Outsourcing

Hardware Maintenance

ATM Lifecycle & Parts Supply

Monitoring & Helpdesk

Cash Management

IMAC Services

Locations

How to find us

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Argentina
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Brasil
Fernando Mitidieri Director, Business Development (LATAM)
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Chile
Fernando Mitidieri Director, Business Development (LATAM)
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México
Fernando Mitidieri Director, Business Development (LATAM)
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Colombia
Fernando Mitidieri Director, Business Development (LATAM)
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Kuwait
Mehdi Ben Sabbah VP, Business Development (MEA)
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Jordan
Mehdi Ben Sabbah VP, Business Development (MEA)
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Morocco
Mehdi Ben Sabbah VP, Business Development (MEA)
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UAE
Mehdi Ben Sabbah VP, Business Development (MEA)
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Baltics
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Belgium
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Cyprus
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Czech Republic
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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France
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Greece
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Ireland
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Luxembourg
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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The Netherlands
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Romania
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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United Kingdom
Anne Richard Schaafsma Head of Business Development, Global ATM Managed Services
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Philippines
Rajesh Mishra Director, Business Development (APAC)
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Indonesia
Rajesh Mishra Director, Business Development (APAC)
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Hong Kong
Rajesh Mishra Director, Business Development (APAC)
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Singapore
Rajesh Mishra Director, Business Development (APAC)
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Cambodia
Rajesh Mishra Director, Business Development (APAC)
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USA
Brett Koedam VP, Business Development (USA)
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