NoteMachine makes sure your customers’ money is always available and always accessible by providing one of the largest cash machine networks across the UK and beyond.

Why accepting cash is still important...

Urging retailers to keep accepting cash to protect the vulnerable

NoteMachine is concerned about recent moves by businesses to only accept card payments as it will severely impact those most vulnerable. Many of these people are currently self-isolating and rely on neighbours, friends and families to do their food shopping for them which needs to be done with cash.

Removing this payment method at such a critical time would be a devastating blow to many people. It is essential that supermarkets, pharmacies, convenience stores, take-aways and all other businesses continue to accept both cash and card payments as another vital way we can work together to support the most vulnerable in our communities.

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Covid 19 Update from NoteMachine

During these uncertain times, NoteMachine employees are working hard behind the scenes to ensure Cash, through its network of Cash Machines, continues to be available to all across the UK.

Keeping our ATM sites running is paramount to the country and we have CIT operatives filling the ATMs, engineers servicing them, our helpdesk managing calls from the public as well as all the other departments that support them and the business.

Now at a time when bank branches have shut, people are relying on cash to budget and others are helping the most vulnerable to ensure they have food and groceries; NoteMachine staff continue to keep the ATM network available to all.


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Our Free to Use cash machine estate continues to provide free access to cash during this period of COVID restrictions.

Providing Free Access to Cash is now more essential than at any other time.

However due to these restrictions, some businesses are being forced to close and this may disrupt the availability of some of our Cash Machines at these locations.

We apologise for any inconvenience this may cause. Should you experience any problems please contact our customer service centre on 0800 068 9368.

What makes us different?

  • One of Europe’s leading ATM businesses
  • A successful track history in running ATM estates
  • All our key services are in-house and UK-based
  • Dedicated Research & Development department
  • 24/7, 365-day Customer Service Centre
  • National team of engineers and support service
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Introducing NM Innovations

The NM1 Branch in a Box is an all-in-one banking solution for retailers that delivers the branch of tomorrow through a single supplier.

With an unrivaled selection of end-to-end services, from shoplifting and security to ATM installation and management, we utilize the established services of the NM Money Group to deliver efficiency and drive down costs. The NM1 Branch in a Box is an all-in-one banking solution for retailers that delivers.

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24/7 ATM support

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Cash & Covid-19

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ATMs for Retail

The perfect cash machine for you and your customers

A NoteMachine ATM gives your customers a reason to keep coming back to your business and spending more.

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Services for Financial Institutions

Offering a complete and convenient ATM estate service

We work with many high street banks and building societies, offering all-in-one management solutions for their ATM networks, whether remote or in-branch. We’re proud of the reputation we’ve built for integrity and exceptional service.

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Transactions in the last 12 months


Cash machines and growing


People using our ATMs every month

NM Vault

Rapid and secure cash deposits

A brand new offering from the from the NM Money Group, NM Vault is a new secure cash deposit service. Simply deposit your cash by 4pm and it's in your bank the next working day.

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ATM Branding

The cost of running a remote ATM network has become unsustainable for a number of financial institutions in the UK.

NoteMachine has been successful in acquiring non-branch ATM networks from a number of high street banks and building societies. We would welcome the opportunity to acquire further ATM estates.

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Brits being blocked from buying food and medicine as more shops say 'no' to cash

Coronavirus has seen more places ditch cash and go card, or phone, only - but the move has left people in need robbed of the ability to pay for essentials in the worst cases.

People have been left unable to buy basics such as groceries and medicine as a concerning problem with cash acceptance in the UK grows, according to Which?

Original article by James Andrews, Money Editor -

Shoppers have reported being told that cash is "a thing of the past" and some believe the coronavirus crisis is being used as an excuse to ditch physical money, the consumer group found.

It warned the viability of the cash system is being threatened as some shops have declined payments using banknotes and coins during the crisis.

Which? is asking businesses to show understanding and flexibility to customers who may only be able to pay in cash. 

Richard Piggin, head of external affairs and campaigns at Which? said: "While many of us may have noticed shops displaying signs that they now only accept digital payments, our research shows that the rapid move towards a cashless society risks excluding the most vulnerable from being able to pay for vital products and services.

"We're alarmed at the reports of people leaving food and medicine behind because they can't pay with cash and it underlines how important it is to have a coordinated approach to protecting the fragile cash system." 

Peter McNamara, chief executive of NoteMachine, said: "By refusing to accept cash for basic necessities such as food and medicine, shops are actively discriminating against a large section of society, many of whom may not have access to contactless payment at all.

"We also need to realise that it’s not only the elderly and vulnerable that regularly want to pay with cash. In fact  analysis shows that 43 million consumers – the majority of the UK adult population - were using the LINK network pre-lockdown to withdraw cash each month, and we’re seeing numbers starting to climbing back up towards this figure."

Of the reports that Which? received, nearly four in 10 (38%) related to a problem when paying for food or groceries, one in seven (14%) were linked to leisure activities, such as visiting a coffee shop or restaurant, and one in 10 (11%) concerned parking.

Two-fifths (43%) who reported being unable to pay with cash said that they did not have another payment method with them.

While some people were able to go to another shop to buy what they wanted with cash instead, or had someone available to make the purchase on their behalf, nearly a third (32%) were unable to buy items or services at all.

Which? said 38% were left empty handed when they had problems paying for groceries, while the figure stood at nearly a fifth (17%) for people trying to buy medicine.

Just 3% of people who had payment problems were able to get what they wanted online instead.

Which? believes its findings could indicate a much larger problem and further work is needed to understand the scale and pace of cash being refused.

The Government plans to legislate to protect cash and, as part of this, the Financial Conduct Authority (FCA) could be given a beefed up role in overseeing cash.

Which? said it supports the proposal regarding the FCA and wants to see the regulator track levels of cash acceptance.

During its research, Which? heard from Thomas Scobbie in Stirling, who said: "The reason I don't use a card is because I worry about the people that are able to clone cards and scam people and being on a fixed income, I simply couldn't survive if I lost any of that money."

Which? also heard from Andy Fisher in Beverley who said: "I was told by one shop assistant that cash was 'a thing of the past' when I tried to buy some stationary, which made me feel uncomfortable and patronised.

"I feel that coronavirus is being used as an excuse to get rid of cash but lots of people locally still need it, such as the elderly or vulnerable."

A mother whose adult son is on the autism spectrum also contacted Which?

She said: "For him, it's been incredibly difficult trying to adapt to the world we're currently living in and robbing him of his ability to transact and feel like a normal member of the public has caused him a great deal of stress."

John Howells, CEO of ATM network Link said: "Not everyone can or is ready to use digital or card payments and our own research shows that it is often the most vulnerable and deprived members of the community that rely on cash.

"Today's research from Which? is worrying because we can't afford to sleepwalk into a cashless society where people are left behind."

Natalie Ceeney, chair of the Access to Cash Review said: "I have sympathy for small businesses who are finding cash harder to bank.

"But businesses who don't accept cash are saying to the most vulnerable in society: 'You're not welcome here'.

"Right now, as so many people are going through hardship and isolation, it's critical that no one gets excluded."

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A rewarding career is waiting

Could you be part of the NoteMachine team?

We’re always on the lookout for enthusiastic people to be part of our growing, successful business.

Don’t worry about previous experience, most important is an understanding of what makes great service, and a passion to work as part of a customer-focused team. Sound like you?

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