NoteMachine makes sure your customers’ money is always available and always accessible by providing one of the largest cash machine networks across the UK and beyond.

Why accepting cash is still important...

Urging retailers to keep accepting cash to protect the vulnerable

NoteMachine is concerned about recent moves by businesses to only accept card payments as it will severely impact those most vulnerable. Many of these people are currently self-isolating and rely on neighbours, friends and families to do their food shopping for them which needs to be done with cash.

Removing this payment method at such a critical time would be a devastating blow to many people. It is essential that supermarkets, pharmacies, convenience stores, take-aways and all other businesses continue to accept both cash and card payments as another vital way we can work together to support the most vulnerable in our communities.

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Covid 19 Update from NoteMachine

During these uncertain times, NoteMachine employees are working hard behind the scenes to ensure Cash, through its network of Cash Machines, continues to be available to all across the UK.

Keeping our ATM sites running is paramount to the country and we have CIT operatives filling the ATMs, engineers servicing them, our helpdesk managing calls from the public as well as all the other departments that support them and the business.

Now at a time when bank branches have shut, people are relying on cash to budget and others are helping the most vulnerable to ensure they have food and groceries; NoteMachine staff continue to keep the ATM network available to all.


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Our Free to Use cash machine estate continues to provide free access to cash during this period of COVID restrictions.

Providing Free Access to Cash is now more essential than at any other time.

However due to these restrictions, some businesses are being forced to close and this may disrupt the availability of some of our Cash Machines at these locations.

We apologise for any inconvenience this may cause. Should you experience any problems please contact our customer service centre on 0800 068 9368.

What makes us different?

  • One of Europe’s leading ATM businesses
  • A successful track history in running ATM estates
  • All our key services are in-house and UK-based
  • Dedicated Research & Development department
  • 24/7, 365-day Customer Service Centre
  • National team of engineers and support service
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Introducing NM Innovations

The NM1 Branch in a Box is an all-in-one banking solution for retailers that delivers the branch of tomorrow through a single supplier.

With an unrivaled selection of end-to-end services, from shoplifting and security to ATM installation and management, we utilize the established services of the NM Money Group to deliver efficiency and drive down costs. The NM1 Branch in a Box is an all-in-one banking solution for retailers that delivers.

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24/7 ATM support

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Cash & Covid-19

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ATMs for Retail

The perfect cash machine for you and your customers

A NoteMachine ATM gives your customers a reason to keep coming back to your business and spending more.

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Services for Financial Institutions

Offering a complete and convenient ATM estate service

We work with many high street banks and building societies, offering all-in-one management solutions for their ATM networks, whether remote or in-branch. We’re proud of the reputation we’ve built for integrity and exceptional service.

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Transactions in the last 12 months


Cash machines and growing


People using our ATMs every month

NM Vault

Rapid and secure cash deposits

A brand new offering from the from the NM Money Group, NM Vault is a new secure cash deposit service. Simply deposit your cash by 4pm and it's in your bank the next working day.

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ATM Branding

The cost of running a remote ATM network has become unsustainable for a number of financial institutions in the UK.

NoteMachine has been successful in acquiring non-branch ATM networks from a number of high street banks and building societies. We would welcome the opportunity to acquire further ATM estates.

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Shops refusing cash left me unable to buy basics

Stores refusing to accept cash have left consumers unable to buy basics such as groceries and medicine, according to Which?

The consumer group warned the cash system is being threatened as shops have declined payments using banknotes and coins during the coronavirus crisis.

Original article by Simon Read, Personal Finance Reporter at BBC News

Thousands of people have been prevented from paying with cash in recent months.

This risks excluding vulnerable people, the campaign group said.

Some shops have refused payments with banknotes and coins during the coronavirus crisis due to social distancing concerns, but this has threatened the viability of the cash system, it warned.

Thomas Scobie of Stirling, who lives on universal credit, said: "When shops started to accept only card payment it meant I couldn't buy the essentials I needed to feed myself."

He has a chronic health condition and a mental health disorder, so found the process of finding places to shop that would accept his cash "a real struggle and depressing".

"The reason I don't use a card is because I worry about the people that are able to clone cards and scam people and being on a fixed income, I simply couldn't survive if I lost any of that money," he said.

Which? is asking businesses to show greater understanding and flexibility to customers who may only be able to pay in cash.

"The rapid move towards a cashless society risks excluding the most vulnerable from being able to pay for vital products and services," said Richard Piggin, head of external affairs and campaigns at Which?.

"We're alarmed at the reports of people leaving food and medicine behind because they can't pay with cash and it underlines how important it is to have a co-ordinated approach to protecting the fragile cash system."

Natalie Ceeney, chairwoman of the Access to Cash Review, said: "Businesses who don't accept cash are saying to the most vulnerable in society: 'You're not welcome here'.

"Right now, as so many people are going through hardship and isolation, it's critical that no one gets excluded."

The government has plans to make rules to protect cash and, as part of this, the Financial Conduct Authority (FCA) could oversee that.

Which? said it supports the proposal regarding the FCA and wants to see the regulator track levels of cash acceptance.

"The government has already proposed giving the FCA responsibility for cash," said My Piggin.

"It's vital that acceptance is also treated as a priority as part of this, as commitments to safeguarding cash access will be severely undermined if people are left with nowhere to spend it."

The Access to Cash Review revealed eight million people were at risk in the UK from the demise of cash.

Nearly 2,500 people responded to Which?'s call for people to report their payment problems last month.

Two fifths of those who reported being unable to pay with cash said that they did not have access to another payment method.


Some people were able to go to another shop to buy what they wanted but almost a third were unable to buy items or services at all.

Which? said two out of five people were left empty handed when they had problems paying for groceries, while nearly a fifth had problems trying to buy medicine.

Andy Fisher in Beverley said: "I was told by one shop assistant that cash was 'a thing of the past' when I tried to buy some stationery, which made me feel uncomfortable and patronised.

"I feel that coronavirus is being used as an excuse to get rid of cash but lots of people locally still need it, such as the elderly or vulnerable."

John Howells, chief executive of cash machine network Link, said: "We can't afford to sleepwalk into a cashless society where people are left behind."

Caroline Abrahams, charity director at Age UK, said: "Many older people rely on cash and it's really disappointing that even after venturing out to do their shopping, which for some feels like a significant risk at the moment, they may then be unable to buy their essential items."

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A rewarding career is waiting

Could you be part of the NoteMachine team?

We’re always on the lookout for enthusiastic people to be part of our growing, successful business.

Don’t worry about previous experience, most important is an understanding of what makes great service, and a passion to work as part of a customer-focused team. Sound like you?

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