All the latest news from NoteMachine

Customer Service Survey Winner July 2017


Congratulations to the winner of the Customer Service Survey prize draw Mr Gill from G + M newsagents. Thank you to all our customers for taking the time to complete the survey we look forward to hearing your feedback in the August survey. Until then if you have any problems please contact our customer service centre on 0800 068 9368.

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Vote for eurochange to become Travel Money Provider of the Year!


Following on from last years’ (2016) success at the MoneyAge Awards, where eurochange took home the ‘Travel Money Provider of the Year‘ award, we are entering the British Travel Awards. The BTAs (British Travel Awards) ‘…is the largest and most influential poll of consumer opinion on the performance of leisure travel and tourism providers’ states the website. The awards have been running since 2008 and last year 1,332,516 people voted. Voting is open to UK and non-UK residents who purchase leisure travel products and accommodation from companies operating in or offering online services to the UK market. The British Travel Awards is a proudly independent organisation with no stakeholder or travel ties to influence voting and the awards themselves. The British Travel Awards and their sponsors have generously provided a multitude of prizes for voters, ranging from a spot of Glaravanning on the English Riviera to a week for 2 sailing the Ionian Islands. This year eurochange are entered into category: A61 – Best Foreign Exchange/Travel Money Retailer and we need your help to win! If you can spare the time, please click on this link to vote directly for eurochange and show your support for your foreign exchange expert.

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We were at the RBR Self-Service Banking Europe 2017


We were exhibiting at the RBR Self-Service Banking Europe 2017! During the show one of our directors from Germany had an interview that explains about our activities in Germany and what we plan to do next!

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50 years since the world’s first ATM


Today celebrates the 50th anniversary of the first ever ATM or “cash point”, a technology that has proven to be essential since it’s unveiling in 1967. Its main purpose has always been to allow 24/7 access to withdrawing your cash, but the Automatic Teller Machine has seen numerous developments and advances, with more services being added over the years, some of these services include balance enquiries, bank transfers and mobile top ups. With that in mind we look forward to another 50 years of easy cash access. For more coverage on this please visit:

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Old £5 notes are no longer legal tender


The old £5 note is no longer legal tender. As you may be aware the new £5 Polymer note came into circulation on the 13th September 2016. This is the start of all the bank notes changing to Polymer with the £10 note coming into circulation in September this year. If you still have your old £5 note there’s no need to worry as you can change them to the new Polymer note in your bank or building society. If you are still having trouble changing you old £5 note The Bank of England website stated, “If your bank, building society or Post Office is not willing to accept these notes they can be exchanged with the Bank of England in London by post or in person”. If you would like more information on polymer notes, please visit the following websites:

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National Convenience Show (NCS)


Join us in the National Convenience show (NCS) on the 24th – 26th April in Birmingham. You will see our exhibition stand displaying our NoteMachine ATM’s and our foreign exchange company eurochange.

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No. 80 in the Sunday Times BDO profit Track 100


Notemachine has been placed at No 80 in the 18th annual Sunday Times BDO Profit Track 100, which will be published in the Business section.

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Customer Service Survey Winner March 2017


Congratulations to the winner of the Customer Service Survey prize draw Mr Bismillah from Pheonix Filling Station Bradford. Thank you to all our customers for taking the time to complete the survey we look forward to hearing your feedback in the November survey. Until then if you have any problems please contact our customer service centre on 0800 068 9368.

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eurochange wins Travel Money Provider of the Year


NoteMachine’s foreign exchange provider eurochange were awarded the ‘Travel Money Provider of the Year’ award at the 2016 MoneyAge Awards, held on Thursday 13th October at the Millennium Hotel, London Mayfair. The MoneyAge Awards were launched to celebrate excellence, professionalism and innovation in the hugely competitive but critically important personal finance space. Honouring the banks, building societies, savings and investment providers, mortgage companies and personal finance specialists that have proved themselves ahead of the game in the field of consumer finance with their product provision, innovation, focus on value and customer service. The awards are open to any financial services provider which serves consumers in the UK. On the evening there were 21 awards announced, with eurochange shortlisted for two awards – ‘Travel Money Provider of the Year’ and ‘Money Transfer Provider of the Year’. Entries were judged by an independent panel of highly experienced judges spanning the various fields of personal finance, and we received a special mention as a ‘standout entry’ upon receiving the award for ‘Travel Money Provider of the Year’. Eurochange provide a comprehensive range of travel currencies to individuals and businesses as well as an international payments service allowing money to be sent overseas via the same banking systems that high street banks use. Praised for delivering fair value pricing, convenient locations and expert staff, Eurochange were established in 1975 and now handle over two million customer transactions each year. They select their products and services for their customers based on value, security and reliability. The award is just one of many recent positives for eurochange, which includes being acquired by NoteMachine, a major UK ATM provider, towards the end of 2014, expansion of their branch network into Scotland and Wales and the opening of a new Head Office in Hertfordshire. Since 2014 rapid expansion of the branch network has seen on average 30 new branches open per year to now total over 135 branches on High Streets and in Shopping Centres across the UK. Upon winning the award, Giles Custerson, Managing Director at Eurochange said: “It’s a great privilege and honour to win the MoneyAge Travel Money Provider of the Year award. It represents the hard work of our staff across all of our branches and in our Head Office offering a quick, reliable, cost effective and efficient travel money service. Our unique services such as immediate Click & Collect process, the fastest in the industry, highlight our desire to offer customers the very best service, convenience and value”.

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