Service Centre

NoteMachine service centre: seamless ATM operations, any time

At NoteMachine, we prioritise the reliability and uptime of your ATM network. Whether you operate one ATM or thousands, our service centre delivers round-the-clock monitoring, rapid resolution and comprehensive support to ensure smooth operations and exceptional customer satisfaction.

Why choose NoteMachine’s service centre?

24/7 expert support

Always available – a dedicated helpdesk operates 365 days a year
Immediate assistance – rapid response times for urgent issues
Expert guidance – technicians equipped to resolve hardware, software and operational queries

Proactive fault detection and monitoring

Real-time monitoring – advanced tools identify issues before they affect customers
Automated ticketing – faults are logged and prioritised instantly for quick resolution
Real-time updates – stay informed with performance notifications

Unmatched reliability

99.9% ATM uptime – industry-leading operational efficiency ensuring reliable customer access
90% first-time fix rate – faults are addressed quickly and effectively
6-hour resolution guarantee – 90% of issues are resolved within six hours
30 million monthly transactions – proven ability to handle high transaction volumes

Our core values and commitment to excellence

Trust – building long-term partnerships with secure and dependable solutions.
Authority – industry leaders in ATM deployment and management.
Confidence – delivering measurable results to empower clients and improve customer experiences

Comprehensive services for seamless operations

Technical support

Resolves hardware and software issues (e.g., error codes, cassette issues, connectivity failures)

Preventive maintenance

Scheduled visits tailored to ATM usage and location, minimising unexpected downtime.

Detailed reporting

Actionable insights on uptime, transaction trends and network performance via custom dashboards.

Nationwide engineering team

150+ engineers with advanced diagnostic tools and spare parts for fast on-site fixes.

Client benefits

Comprehensive ATM management – tailored solutions backed by global infrastructure for seamless operations
Cost efficiency and scalability – optimised processes reduce downtime and operational costs while supporting network growth
Trusted security and compliance – industry-leading standards and protocols ensure compliance and customer peace of mind

What Brink’s brings to NoteMachine

As part of The Brink’s Company, NoteMachine leverages unmatched global resources to elevate ATM solutions:

Global infrastructure – access to 16,000+ vehicles, 1,000 facilities and 76,000 employees in over 100 countries
Unparalleled security – 160+ years of experience in secure logistics and financial services
Enhanced efficiency – streamlined coordination for cash replenishment and logistics

Experience the NoteMachine-Brink’s partnership

With NoteMachine and Brink’s combined expertise, your ATM operations gain reliability, scalability and innovation. Together, we redefine ATM management to deliver secure, customer-focused solutions tailored to your needs.

Contact NoteMachine today to explore how our service centre and Brink’s collaboration can transform your ATM network.

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