Some help and advice to help you access your cash.
Our ATMs are very technologically advanced and we work very hard to keep them up and running and serviced properly.
Struggling to use one of our NoteMachine ATMs?
However, if you’re having an issue while trying to access cash from a NoteMachine ATM we will do all we can to help you as quickly as possible. Please read on to see how to deal with any issues.
Common Support Questions…
What should I do if the cash I requested didn’t match what I received, or if the ATM didn’t give me any money but my account has been debited?
Normally an ATM will send a signal to correct any error automatically.
The timescale for a reversal to be processed will vary dependant on the card issuer and, whilst most UK Banks will action a reversal within an hour, credit cards, international accounts, and online card issuers can take considerably longer.
If the discrepancy has not been reversed after 24hrs please contact your card provider who will be able to check your account and, if necessary, raised an ATM dispute on your behalf.
What should I do if the ATM captures my card?
All captured cards are securely destroyed as per the card scheme requirements and we’re very sorry to say that neither NoteMachine or the retailer who has the ATM are able to return your card.
So you should immediately contact your card issuer to inform them of the situation, to cancel your card and then request a replacement.
Is there anything I can do if I forgot to take my money from the ATM?
It’s so easy to get distracted and forget to take your money. If this has happened to you, there are two options.
1 – If you saw the money being retracted back into the cash machine, then contact your bank to make a claim
2 – If you don’t know whether the money was retracted back into the machine, contact us to check your recent transactions. You can do this by emailing [email protected].
You will need to provide the location of ATM (site name & postcode as minimum), the approximate date & time of the transaction, the amount asked for, and the last four digits of the long card number.
I’ve raised a claim with my bank for an ATM discrepancy, how can I find out what its current status is?
You should contact your bank directly for an update on the current status of claims you have made.
Locations
How to find us
Czech Republic
Anne Richard Schaafsma
Head of Business Development, Global ATM Managed Services
Contact 
The Netherlands
Anne Richard Schaafsma
Head of Business Development, Global ATM Managed Services
Contact
United Kingdom
Anne Richard Schaafsma
Head of Business Development, Global ATM Managed Services
Contact