How NoteMachine’s Managed Services Support Financial Institutions – Part II

NoteMachine makes sure your customers’ money is always available and accessible by providing one of the largest ATM networks across the UK and beyond. Whether offering large-scale project management or ATM maintenance services, NoteMachine’s end-to-end managed services provide comprehensive support to financial institutions to help them drive business growth.

Our comprehensive suite of managed services 

NoteMachine’s ‘high-tech, high-touch’ approach gives financial institutions a seamless online and offline experience. NoteMachine’s infrastructure boasts extensive operational systems and processing platforms, enabling you to leave your transaction processing, ATM hardware provisions and ATM servicing – to name a few – in our capable hands.

Whether you want us to design and refit a branch, or entrust us to oversee and manage your entire operations, we can tailor our wide range of managed services to ensure you’ll stay ahead of the competition.

Project management

We take a consultative approach, understanding the objectives and customising our approach to ensure that your objectives are met with minimum risks and maximum efficiency. We have an extensive track record of working in live environments and delivering retail banking spaces. To maintain our high standards, we never use third-party contractors on our building and engineering projects. Our service delivery team and reporting system will keep you informed at every stage, ensuring that you are always up-to-date with progress.

  • Experience – extensive track record of working in live environments and delivering retail banking spaces.
  • Communication – our flat management structure gives you direct access to our senior team.
  • Risk mitigation – we manage the project risk for clients and our construction teams.
  • Productivity – we maximise our on-site efficiency to reduce costs.
  • Customer care – client satisfaction is our number one priority, and being the partner of choice for several financial institutions is a testament to the quality of our delivery.

Service desk with 24/7 support

With customer satisfaction at the forefront, our service desk is available 24/7/365. Every client is given a freephone helpdesk number and our dedicated account managers handle all inbound calls, emails and data feeds relating to ATMs and other banking automation; they direct the required actions to our engineering team or tech support department for resolution. All calls are tracked on our integrated system and 97% of helpdesk calls are answered the first time (the majority are answered in less than 12 seconds).

ATM service and maintenance

Specialist technical engineers work on the development, deployment and maintenance of ATMs, software systems and applications that are critical to both the efficient operation of a branch and to ensure the highest levels of customer service.

Our national maintenance team – comprising a combined workforce of more than 300 technical field engineers, repair centre and warehouse staff – provide 24/7 support across all major ATM brands. Supporting more than 18,000 devices in the UK alone, our engineering teams achieve industry-leading levels of availability and first-time fix rates, ensuring we maintain all of our ATMs to the same meticulous standard.

Installation and shopfitting services

NoteMachine’s dedicated installation teams can install, stage, commission, service and maintain all ATM variations. Committed to the highest standards of on-site workmanship, it doesn’t matter if you need security plinths or secure rooms, lighting or glazing – our team can design, supply and install it all.

Our in-house shopfitting team can oversee your vision, from conception to completion. By only employing the very best estimators, surveyors, contract managers, project managers, site managers and operatives, our experts can transform any space to your specifications.

AXIS, powered by NoteMachine

Cash still underpins the UK economy and with the Bank of England’s ongoing commitment to physical currency, the high street needs a new model for guaranteed access to cash and banking services. 

AXIS, a white label solution by NoteMachine, is a 360º solution for financial institutions, offering three key services:

  1. Deposit and withdrawal transactions 
  2. A physical unit (or hub) with extensive banking facilities
  3. Face-to-face support and management

The concept of AXIS hubs is to address the challenges faced by communities where bank branches are closing. We futureproof the relationship between banks and their customers, maintaining interface, bringing banking back into the community and ensuring access to cash is maintained for everyone.

About NoteMachine

Founded in 1978, NoteMachine is part of The Brink’s Company, a global leader in total cash management, secure logistics and payment solutions. NoteMachine has one of the largest cash machine networks across the UK and is one of the leading ATM businesses in Europe. 

NoteMachine is fully focused on our purpose and characterised by our flexibility, dedication, solutions-driven approach, collaboration, transparency, integrity and expertise in our field.

With over 9,500 cash machines in operation, meaning we supply around 20% of the cash dispensed from all UK ATMs, NoteMachine processes almost 30 million ATM transactions every month.

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