NoteMachine provides a tailored service for Corporate Estate Acquisition & Management, as well as FI ATM Estate Management with Chrissie Nash

NoteMachine has over 9,000 multi-vendor cash machines in operation across the UK and Europe. Whether you’re looking for one ATM or several hundred, NoteMachine can help.

NoteMachine draws on over 40 years’ experience in the financial sector to deliver our range of tailored corporate and FI estate management services, as well as corporate estate acquisition.

Chrissie Nash is currently a Project Manager for NoteMachine, where she onboards new customers in many different countries for NoteMachine’s managed services. She manages the process end-to-end, as well as managing settlement services for new countries.

Chrissie began her career at NoteMachine over 14 years ago, as a Customer Relations Manager, she had vast experience of the ATM estate environment. She then moved into managing corporate customers, and a few years later, she headed up the financial institutions team, managing large FIs, such as Metro Bank, Co-Op, YBS and Virgin Money. 

She moved to a project management role in June, which includes management of the bids and tenders. Whenever new customers are looking for NoteMachine to acquire ATM estates, service their hardware or require new functionality, Chrissie documents all of the customer proposals. She has vast bids and tender management experience from her time managing financial institutions, so her sales expertise is invaluable. 

FI Multi-Function Device Estate Management

NoteMachine has been managing FI branch estates since 2013, providing industry-leading service levels. Customers in the FI space require a very specific type of management and personal service, as their reputation is paramount. Each FI has a single point of contact for all services via a dedicated account manager, who will also manage all queries on their behalf.

Financial institutions benefit from fully managed and joint service operating models, NoteMachine provides tailored commercial modelling arrangements to provide maximum value to our customers. 

NoteMachine provides in-house first and second line engineering, CIT, transaction processing and service centre support, as well as undertaking LINK compliance and upgrades. Current functionality can be matched and FI’s benefit from real-time portal and management information.

Service benefits:

  • One sole supplier – managing all aspects of the ATM service
  • By fully outsourcing the solution to NM, we can best manage the estate to support your strategy, either through further development of innovative solutions
  • Majority of our services are provided in-house so we are not reliant on 3rd parties, this operating model allows us to provide industry leading availability
  • Asset life extension by continuity of part support and supply industry leading availability levels
  • Appetite to expand the ATM network

Corporate Estate Acquisition & Management

NoteMachine has a large network of corporate customers, we manage their ATM estates end to end with minimal input required from our customers. These customers are provided with a dedicated account management team in addition to bespoke management information as requested.

A wide variety of commercial models can be provided and are tailored to each customer’s requirements to include, income share models and service charge models.

Services that can be provided:

  • Transaction Processing
  • Maintenance and Parts
  • CIT and Cash Management
  • Service Centre 365 days a year, 24 hours a day
  • Reconciliation, Settlement & Dispute Services
  • Security Support Services
  • Account Management, MI and SLA Reporting
  • IMAC & ATM Storage 

NoteMachine – a safe pair of hands for your ATM estate

NoteMachine’s ‘high-tech, high-touch’ approach provides corporate customers and financial institutions alike with a seamless online and offline experience. NoteMachine’s infrastructure boasts extensive operational systems and processing platforms, reflected in the fact that they are the managed services partner of choice for well-known financial institutions like Virgin Money, The Co-operative Bank, YBS and Metro Bank.

With over 9,000 cash machines in operation, NoteMachine supplies around 20% of the cash dispensed from all UK ATMs, and processes almost 28 million ATM transactions every month. NoteMachine has built their reputation on results, and their customer service and account management is second to none. 

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